Welcome to MyACE Healthcare
🔹 Who We Are
MyACE Healthcare is a purpose-led organisation delivering inclusive, person-centred health services for people with disability. Our work is grounded in our core values:
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Aviva – bringing life and vitality
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Cura – delivering compassionate care
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Excellentia – pursuing clinical excellence
🔹 Our Mission To empower individuals to live vibrant, independent lives through high-quality, respectful, and culturally safe care.
About MyACE Healthcare
We are committed to creating inclusive healthcare environments where every individual is heard, valued, and supported to achieve their goals. Through collaboration with families, communities, and professionals, we advocate for equity, dignity, and lifelong wellbeing for all our clients.
Important information
Please view the details below for contacting us and our operating hours. Appointments can also be booked through our website and via the HotDoc app.
Contact Us
Business Address
81-83 Campbell Street Surrey Hills 2010 NSW, Australia
Operating Hours
Monday to Friday: 8:30AM to 5:30PM
with 24/7 on call support
Disability Care
At MyACE Healthcare, we understand that disability care is not one-size-fits-all. That’s why we deliver personalised, respectful, and empowering support that places you—or your loved one—at the centre of everything we do.
Whether you're looking for help at home, in the community, or through telehealth, our team of experienced nurses, support workers, and allied health professionals is here to walk alongside you every step of the way.
Palliative Care at Home
Palliative care focuses on improving quality of life for people living with life-limiting or terminal conditions. It can be provided alongside ongoing treatments or as part of end-of-life support. Our team helps manage physical symptoms while also caring for emotional, social, and spiritual needs.
Dementia Care at Home
At MyACE Healthcare, we provide specialised, compassionate in-home support for people living with dementia. Our goal is to help individuals remain safe, supported, and connected in the place they know best: home.
Schedule a meeting online
Scheduling a meeting at MyACE Healthcare is easy and fast! All you need to do is give us a call or click the button below to select an available time slot.
Our Services
Dementia Care at Home
🏡 Why In-Home Dementia Care Matters
Familiar surroundings can make a profound difference for someone with dementia—reducing confusion, maintaining independence, and promoting emotional wellbeing. Our trained nurses and support workers deliver care that is gentle, patient, and respectful of your loved one’s dignity.
👩‍⚕️ Our In-Home Dementia Support Includes:
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Personal care (showering, dressing, grooming)
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Medication reminders and monitoring
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Nutrition and mealtime assistance
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Behavioural and emotional support
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Safety checks and home environment adjustments
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Cognitive stimulation activities
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Support with routines and daily structure
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Respite care for family and carers
đź’¬ Care that Connects
We focus on building trust and connection. Our team members are trained in dementia-sensitive communication, trauma-informed practice, and culturally safe care. We aim to bring calm, comfort, and consistency to every interaction.
🤝 Support for Families
Caring for someone with dementia can be emotionally and physically demanding. We support families through:
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Education and coaching on dementia progression
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Practical tips for daily care and communication
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Emotional support and referrals as needed
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Flexible respite options to help you recharge
🌟 Why Choose MyACE for Dementia Care?
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ICU-trained nurses and experienced care teams
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Personalised care plans built around your loved one’s routines
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Deep understanding of complex care, dementia behaviours, and end-stage support
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Compassionate, respectful, and empowering approach—every step of the way
Palliative Care at Home
🏡 Where We Provide Care
We offer palliative care:
- In the comfort of your home
Our mobile team ensures you get the right care, at the right time, in the right place.
đź‘Ą Our Palliative Care Services Include:
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Pain and symptom management
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Medication administration and review
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Emotional and psychological support
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Advance care planning and decision-making support
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End-of-life nursing care
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Family and carer education and respite
🌏 Our Approach: Person-Centred and Culturally Safe
We recognise that each person's journey is unique. Our care plans are:
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Tailored to your values, wishes, and goals
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Respectful of cultural, religious, and spiritual beliefs
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Delivered with deep empathy and professionalism
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Guided by trauma-informed and evidence-based practice
🤝 Supporting Families and Carers
We walk alongside families during this important time—offering not only practical care but emotional support and guidance. We're here to help you feel informed, empowered, and not alone.
🕊️ Dignity Always
At MyACE, we believe that everyone deserves to live—and die—with dignity. We bring clinical excellence, compassion, and humanity to every moment of care.
Disability Care
Whether you're looking for help at home, in the community, or through telehealth, our team of experienced nurses, support workers, and allied health professionals is here to walk alongside you every step of the way.
What We Offer:
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Daily Living Support: Assistance with personal care, household tasks, and mobility
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Nursing & Complex Care: Medication, wound care, continence management, and health monitoring
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Community Access: Support to participate in social, recreational, or employment activities
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Capacity Building: Help with developing skills, communication, routines, and independence
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Mealtime & Swallowing Support: Safe feeding plans and texture modifications
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AAC & Communication Support: Tools and strategies for expressing wants, needs, and ideas
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Telehealth Services: Accessible support where and when you need it
Our Approach:
We deliver care that is:
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Person-Centred: Services are tailored to your goals, preferences, and pace
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Culturally Safe: Respecting your background, beliefs, and identity
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Trauma-Informed: Care that understands, supports, and avoids re-traumatisation
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NDIS-Aligned: Fully compliant with the NDIS Practice Standards and price guide
Why Choose Us?
We’re not just another provider—we’re clinicians, carers, and advocates with over 80 years of combined experience. We’re here to make sure you receive not only excellent care, but care that feels right.
Meet our team
Our friendly staff will be available to assist with any queries or to answer any questions you may have.
ALEXANDRIA TEKIKO
DIRECTOR / CO-FOUNDER
CHARMAINE CRUZ
DIRECTOR / CO-FOUNDER
EDWIN MENDOZA
DIRECTOR / CO-FOUNDER
Frequently Asked Questions
MyACE Healthcare was founded by three ICU-trained nurses with a combined experience of over 80 years in critical care and community health. Our journey began with a shared vision—to deliver the highest standard of compassionate, person-centred care to individuals living with disability and those facing life-limiting illnesses.
Guided by decades of frontline healthcare experience, we understand the importance of dignity, clinical excellence, and emotional support. This is why we created MyACE: to bridge the gap between medical expertise and heartfelt care, ensuring that every client receives not only safe and evidence-based services, but also genuine human connection.
At our core, we are nurses who never stopped caring—and MyACE Healthcare is our commitment to doing care differently, with Aviva (life), Cura (care), and Excellentia (excellence).
The best way to get in touch is to click the “Contact Us” button on our website. One of our friendly team members will respond promptly to discuss how we can support you or your loved one.
Whether you're enquiring about services, referrals, or partnerships—we're here to help.
We’re always looking for passionate, values-driven professionals who share our commitment to compassionate, inclusive, and excellent care.
If you're a clinician, support worker, or team member who wants to make a real difference:
👉 Click the “Join Our Team” button on our website to view current opportunities 📧 Or email us directly at [Insert Email] with your CV and a short note about why you’d like to work with us
At MyACE Healthcare, you’re not just joining a company—you’re becoming part of a purpose.
Contact Us
Address
Axis House, 81-83 Campbell St, Surry Hills NSW 2010, Australia
Phone
0498184732Referral Form
About us
MyACE Healthcare is a values-driven, Australian-owned healthcare organisation dedicated to delivering inclusive, compassionate, and clinically excellent care to people with disability and those living with terminal illness.
Founded by three ICU-trained nurses with over 80 years of combined experience in acute, palliative, and community care, MyACE was born from a deep desire to do care differently—to create a service where clinical expertise meets genuine human connection.
Our name MyACE reflects the heart of who we are:
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Aviva – Life: We bring vitality and dignity to every care experience.
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Cura – Care: We lead with empathy, cultural respect, and individualised support.
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Excellentia – Excellence: We uphold the highest standards of clinical practice, safety, and innovation.
At MyACE, we believe that every person deserves care that recognises their worth, honours their voice, and supports their unique goals—whether they are navigating the complexities of disability, preparing for end-of-life, or simply striving for a better quality of life.
We offer a wide range of services including disability support, nursing and continence care, swallowing and mealtime management, tracheostomy and ventilator care. Our team is mobile, multidisciplinary, and deeply committed to culturally safe, patient-centred care.
We collaborate closely with families, communities, and healthcare professionals to ensure that our clients are not only cared for—but empowered.
If you’re looking for a provider who truly listens, values lived experience, and delivers care with heart and skill, welcome to MyACE Healthcare.